Returns & Refund Policy
At Lion Inked, we are committed to delivering high-quality digital marketing and creative services. Please review this policy carefully before engaging our services, as it outlines our position regarding returns, cancellations, and refunds.
Nature of Services
Lion Inked provides customized digital marketing, branding, consulting, creative, publishing, and related professional services. Due to the non-tangible and personalized nature of these services, returns are not applicable.
Completed Services – No Refunds
Once a service, project, campaign, or deliverable has been fully completed and delivered, no refunds will be issued under any circumstances. Completion includes, but is not limited to:
Delivery of agreed-upon work or final assets
Completion of campaigns, strategies, or consultations
Fulfillment of the scope outlined in the agreement or invoice
By engaging Lion Inked’s services, you acknowledge that completed services are final and non-refundable.
Work in Progress
All payments are non-refundable once work has commenced, including planning, strategy development, research, consultations, content creation, or campaign execution.
If a project is terminated after work has started but before completion, no refunds will be issued for work already performed.
Project Deposits
All deposits are strictly non-refundable. Deposits secure time, resources, and team allocation specifically reserved for your project.
Cancellations
Cancellations requested before work begins may be reviewed on a case-by-case basis, at Lion Inked’s sole discretion, and may be subject to administrative or consultation fees.
Cancellations requested after work has begun or after services are completed are not eligible for refunds.
Monthly Services & Retainers
For subscription-based or retainer services:
Clients must provide written notice at least [14–30 days] prior to the next billing cycle to cancel.
No refunds will be issued for the current or past billing periods.
Services will continue through the end of the paid billing cycle.
Revisions & Satisfaction
Refunds will not be issued due to subjective dissatisfaction, creative preference, or changes in client expectations. Lion Inked will provide revisions only as specified in the agreed scope of work.
Chargebacks & Disputes
Clients agree to contact Lion Inked directly to resolve concerns before initiating chargebacks or disputes. Unauthorized chargebacks may result in immediate termination of services and restriction from future engagements.
Policy Updates
Lion Inked reserves the right to update or modify this Return & Refund Policy at any time. Changes become effective immediately upon posting on our website.
Contact Information
For questions regarding this policy, please contact us at:
📧 customer.support@lioninked.com
Acknowledgment
By purchasing or engaging Lion Inked’s services, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy, including the condition that completed services are non-refundable.